Diverse Technology Solutions
In today’s highly competitive market, small to medium businesses no longer have a desire to maintain on-premise data and application servers. They have come to recognize the numerous benefits of migrating their data to the cloud, such as enhanced security and increased productivity. However, the process of transferring all data and applications to the cloud can pose a challenge. This is where Diverse Technology Solutions (DTS) comes in as a comprehensive cloud service provider. Clayton Hart, the CEO and Founder of DTS, explains, “We specialize in offering cloud hosted voice and data solutions to help companies seamlessly transition from a traditional on-premise IT model to a cloud hosted IT model.”
DTS emerged as a managed IT service provider during the 1990s and underwent a significant transformation by venturing into cloud services. This transformation involved substantial investments in and ownership of the infrastructure that supports its cloud-based voice and data services. Presently, DTS provides a comprehensive range of cloud-hosted solutions and data services from a single platform. With a forward-looking approach, DTS integrates virtual desktop, virtual server, and Voice over IP technology to enhance unified messaging and enable remote work capabilities for its employees.
DTS has recently made an investment in their Hosted Mitel VOIP solution, which now allows them to seamlessly integrate hosted voice call center technology into their virtual desktop. This new platform enables DTS to integrate the phone system with any customer application, resulting in screen popping and a virtualized call center experience. Typically, this kind of advanced technology is only accessible through costly on-premise phone systems, making it unaffordable for small to medium businesses. However, DTS is bridging this gap by offering enterprise-class technology to small to medium businesses at an exceptionally affordable price point.
It is important to note that DTS’s cloud solutions offer a comprehensive seven-layer security framework that cannot be easily replicated to safeguard on-premise data servers for small and medium-sized businesses (SMBs). Clayton Hart further emphasizes that our private cloud hosting is capable of meeting all industry compliance standards, such as FINRA, HIPPA, SEC, and SOX. The advantage of directly owning and operating the infrastructure enables us to provide customized security measures that public clouds cannot ensure.
Additionally, because of our experience, we are able to provide our clients with comprehensive documentation that guarantees their readiness for any regulatory audits in addition to developing a solution that satisfies regulatory requirements.
In a particular case, a manufacturing company encountered a common IT challenge: an outdated infrastructure and a desire to decrease the expenses associated with IT ownership and ongoing maintenance. With a workforce of over 50 employees and a wide range of IT server hardware and applications supporting their operations, the customer faced significant capital expenses in order to keep up with the lifecycle of their server hardware. DTS stepped in and provided the much-needed assistance by implementing a virtual desktop and server hosting solution. This solution not only drastically reduced IT costs, but also eliminated the reliance on internal server hardware to run the business. The introduction of a new private cloud hosting solution brought peace of mind to the customer, offering browser-based remote access to critical business applications and comprehensive helpdesk support to address end user service requests. With the successful and cost-effective transition to DTS’s cloud data services, the company gained the confidence to further enhance their operations by adopting DTS’s cloud hosted voice service.
Our Voice over IP solution, built on the Mitel platform, provides customers with a top-tier hosted voice technology experience. Through our online configuration portal, customers can effortlessly manage the DTS cloud hosted voice solution, ensuring quick response times for service requests such as setting up new users or changing voicemail passwords. Additionally, customers have the flexibility to choose whether they prefer a hands-off approach or a hands-on approach in managing the hosted voice solution, all at the same price.
Company name – Diverse Technology Solutions
Website – diversetechsolutions.com
